Privacy

Introduction
Welcome to Motmaina.
We understand the importance of the privacy of your personal information, and we are committed to protecting it according to the highest professional and technical standards, in compliance with applicable laws and regulations. This policy explains how personal data is collected, used, processed, shared, retained, and protected when you use the Motmaina website, its app, or any of its affiliated electronic services.
This policy aims to provide the highest degree of transparency regarding how we handle your data, and to explain your rights related to your personal data and how to exercise them.
Your use of Motmaina's services means that you have read this policy, understood it, and agreed to what is stated in it.

1. Definitions
For the purposes of this policy, the following terms have the meanings set out next to each of them:
Motmaina: The website, the app, and all affiliated services.
User: Any person who uses or registers on the website or the app.
Account: The personal account created by the user to benefit from the services.
Personal Data: Any information through which the user's identity can be identified directly or indirectly.
Health Data: Any information related to the user's health, psychological, medical, or therapeutic condition.
Sensitive Data: Data that requires a higher level of protection, including health, psychological, and financial data, among others, in accordance with applicable regulations.
Data Processing: Any operation performed on data, such as collection, recording, storage, use, modification, transfer, sharing, deletion, or destruction.

2. Scope of the Privacy Policy
This policy applies to all users of:
• The Motmaina website.
• The Motmaina app.
• Electronic services.
• Booking and consultation services.
• Report issuance services.
• Technical support services.
• All current services or those added in the future.
This policy does not apply to third-party websites or apps to which our services may contain links.

3. Data We Collect
We may collect different types of personal data depending on the nature of your use of the service, including but not limited to:

First: Account Creation Data
• Full name.
• Email.
• Phone number.
• Password (stored in encrypted form).
• Date of birth.
• Gender (when needed).
• Country.
• Preferred language.

Second: Profile Data
May include:
• Profile picture.
• City.
• Region.
• Profile information optionally added by the user.

Third: Usage Data
We collect information that helps us improve the service, such as:
• Login date.
• App usage duration.
• Pages visited.
• Services used.
• Searches.
• Clicks within the app.
• User settings.

Fourth: Device Data
We may collect:
• Device type.
• Operating system.
• System version.
• App version.
• Device identifier.
• IP address.
• Browser type.
• Language.
• Time zone.
• Network connection information.

Fifth: Geographic Location Data
If the user grants permission, geographic location may be collected to improve certain services, such as:
• Determining the country.
• Providing services suitable for the region.
• Improving the user experience.
Geographic location is accessed only after obtaining the user's consent if the system requires it.

Sixth: Communication Data
When contacting customer service, we may save:
• Messages.
• Attachments.
• Email.
• Conversation history.
• Technical support team notes.

Seventh: Notification Data
We may collect information related to notifications, such as:
• Receiving notifications.
• Opening the notification.
• Interacting with it.
This is to improve the user experience.

Eighth: Payment Data
When using payment services:
The following may be collected:
• Transaction number.
• Transaction amount.
• Payment date.
• Payment method.
• Transaction status.
We do not store credit card or payment card data within our systems; it is processed by accredited payment service providers in accordance with international security standards.

4. Health and Psychological Data
Since Motmaina provides mental health services and remote medical consultations, we may process health and sensitive data, including:
• The reason for requesting the consultation.
• Symptoms reported by the user.
• Medical history.
• Psychological history.
• Diagnoses.
• Treatment plans.
• Medical prescriptions (if any).
• Medical reports.
• Psychological reports.
• Assessment results.
• Psychological test results.
• Therapeutic notes.
• Treatment appointments.
• Treatment follow-up.
• Messages exchanged with the service provider when needed.
This data is considered sensitive personal data and is handled with the highest degree of confidentiality.

5. How Data Is Used
We use personal data for the following purposes:
• Creating the account.
• Managing the account.
• Providing medical and psychological services.
• Scheduling appointments.
• Managing bookings.
• Providing consultations.
• Issuing medical reports.
• Improving services.
• Improving the quality of care.
• Communicating with the user.
• Responding to inquiries.
• Sending appointment reminders.
• Sending important alerts.
• Protecting platform security.
• Preventing fraud.
• Detecting misuse.
• Developing future services.
• Complying with regulatory requirements.
• Preparing general statistics after removing the user's identity.
Personal data is not used for marketing purposes without a legal basis or the user's consent when required.

6. Legal Basis for Data Processing
Motmaina relies on one or more of the following legal bases for processing personal data:
• User consent.
• Performance of the contract or provision of the requested service.
• Compliance with laws and regulations.
• Protecting the vital interests of the user.
• Protecting legal rights.
• Legitimate interest in improving and developing services and enhancing their security.

7. User Consents
When using Motmaina's services, the user acknowledges that they:
• Have read the privacy policy.
• Understand how their data is processed.
• Agree to the collection of the data necessary to provide the service.
• Agree to the use of data as stated in this policy.
• Are responsible for the accuracy of the information they provide.
• Undertake not to provide information concerning other persons without legal authority to do so.
The user may also withdraw certain types of consent at any time whenever possible, according to the nature of the service and applicable regulations, noting that withdrawing consent may affect the ability to benefit from some services or their continued provision.

Privacy Policy – Part Two
Motmaina App and Website

8. Data Sharing and Disclosure
Motmaina is keen to maintain the confidentiality of personal data, and it is not sold, rented, or traded to any third party.
Data may be disclosed or shared only in the following cases:
• After obtaining explicit consent from the user.
• When needed to provide the requested services.
• With accredited service providers who help operate the platform.
• With electronic payment service providers.
• With hosting and cloud computing service providers.
• When there is a legal obligation or an order issued by a competent judicial or regulatory authority.
• To protect the rights of Motmaina, its users, or its employees.
• To prevent fraud, misuse, or cybercrime.
• To protect public health or safety when permitted by law.
Disclosure is limited to the minimum data necessary to achieve the required purpose.

9. External Service Providers
Motmaina may use trusted external parties to provide certain services, including but not limited to:
• Cloud hosting services.
• Backup services.
• Email sending services.
• Text messaging services.
• Push notification services.
• Electronic payment services.
• Analytics and statistics services.
• Technical support services.
• Protection and cybersecurity services.
These parties are carefully selected and are required to take appropriate measures to protect personal data and not use it for any other purposes.

10. Health and Medical Data
Health and psychological data are among the most sensitive types of data; therefore, Motmaina is committed to the following:
• Maintaining the confidentiality of medical and psychological information.
• Not sharing data except in cases authorized by law.
• Limiting access to data to authorized persons only.
• Using data only to provide healthcare and improve the quality of services.
• Preventing its use for any marketing purposes without explicit consent from the user.
All health information is handled in accordance with the principles of medical confidentiality and professional practice ethics.

11. Use of Artificial Intelligence
Motmaina may use artificial intelligence technologies to improve certain services, such as:
• Improving the user experience.
• Assisting in organizing data.
• Providing general suggestions.
• Improving search within the platform.
• Supporting customer service.
• Analyzing the overall performance of the system.
AI results are not used as a substitute for the assessment, diagnosis, or medical or psychological decision made by licensed specialists.

12. Cookies
The website may use cookies and similar technologies for the following purposes:
• Remembering user settings.
• Keeping the user logged in.
• Improving website speed.
• Analyzing performance.
• Measuring the number of visits.
• Improving the user experience.
• Detecting malfunctions.
The user can disable cookies through browser settings, but this may disable some website functions.

13. System Logs
We may retain technical logs that include:
• IP address.
• Login time and date.
• Device type.
• Browser type.
• Pages visited.
• Technical errors.
• Security activity log.
These logs are used for security and operational purposes and to improve the quality of services.

14. Data Protection
Motmaina adopts a set of security measures to protect personal data, including:
• Encrypting data in transit using HTTPS and SSL/TLS.
• Encrypting passwords using secure algorithms.
• Encrypting sensitive data at rest whenever appropriate.
• Multi-layered firewalls.
• Intrusion detection and prevention systems.
• Continuous security monitoring.
• Periodic security reviews.
• Regular security testing.
• Continuous security updates.
• Encrypted backups.
• Access permissions management.
• Logging access to sensitive data.
Despite taking all reasonable measures, the absolute security of any electronic system cannot be guaranteed.

15. Data Retention
Motmaina retains personal data only for the period necessary to achieve the purposes for which it was collected or to comply with applicable regulations.
After the retention period ends:
• The data is securely deleted.
• Or its owners are anonymized so that they cannot be identified.
• Or it is retained if required by law.

16. Data Transfer
Data may be processed or stored inside or outside the user's country using secure data centers or trusted service providers.
In all cases, the necessary measures are taken to ensure an appropriate level of data protection in accordance with applicable regulations.

17. User Rights
Every user has the right, to the extent permitted by law, to:
• Know the personal data being processed.
• Request access to their data.
• Request a copy of their data.
• Request correction of inaccurate data.
• Request updating of data.
• Request restriction of data processing in certain cases.
• Object to data processing when permitted by law.
• Request data transfer if possible.
• Withdraw consent whenever available.
• Request deletion of data or the account.

18. Data Deletion Request
The user can request the deletion of their personal data or their account at any time.
To submit the request, please contact us via email:
[email protected]
Please include information that helps verify the identity of the requester, such as:
• Name.
• Registered email.
• Registered phone number.
• Description of the request.
The request will be reviewed and responded to within a period not exceeding 30 days, taking into account any legal or regulatory obligations that require retaining some data.

19. Account Deletion
When the account is deleted:
• The ability to log in is disabled.
• Personal data associated with the account is deleted whenever possible.
• Files that the law does not require to be retained are deleted.
• Some records may be retained if required by law or if necessary to protect legal rights, settle disputes, or prevent fraud.

20. Withdrawal of Consent
The user may withdraw their consent to the processing of their data at any time if the processing is based on consent.
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal date, and it may result in the inability to benefit from some services that depend on that data.

Privacy Policy – Part Three (Final)
Motmaina App and Website

21. Privacy of Children and Minors
Motmaina is keen to protect the privacy of children and minors in accordance with applicable laws and regulations.
If the service is used by a person who has not reached the age that legally allows them to consent to the processing of their data, this may require the consent of the parent or legal guardian.
If we find that we have collected personal data of a child in a manner that violates regulations, we will take the necessary measures to delete it or stop processing it as soon as possible.

22. Confidentiality of Sessions and Consultations
Motmaina respects the privacy of the professional relationship between the beneficiary and the healthcare provider.
All sessions, consultations, correspondence, and medical and psychological reports are treated with complete confidentiality and are not disclosed except in the following cases:
• With explicit consent from the beneficiary.
• If required by an applicable law or an order issued by a competent judicial or regulatory authority.
• If disclosure is necessary to protect the life or safety of the beneficiary or others, as permitted by law.
• When disclosure is part of the treatment procedures approved by the beneficiary.
In all cases, disclosure is limited to the minimum information necessary to achieve the legal or therapeutic purpose.

23. Audio and Video Recordings
Motmaina's services may include sessions conducted via audio or video.
Sessions are not recorded or saved unless:
• All parties agree to the recording.
• The recording is required by law.
• The recording is necessary to improve the quality of service or for training purposes after removing any identifying information, and with the user's consent if required.
In the absence of consent or a legal basis, the session will not be recorded.

24. Use of the Camera and Microphone
The app may request access to:
• The camera.
• The microphone.
These permissions are used only to provide video or audio consultation services or any other services directly requested by the user.
The camera or microphone is not activated without the user's knowledge or consent.

25. Notifications
Motmaina may send notifications related to:
• Appointment reminders.
• Account updates.
• Important changes.
• Service-related announcements.
• Security alerts.
The user can control notification settings through the app or device settings, noting that disabling some notifications may affect the experience of using some services.

26. Combating Fraud and Misuse
We may analyze some data to detect:
• Hacking attempts.
• Creation of fake accounts.
• Misuse of the platform.
• Fraud.
• Activities that violate the terms of use.
This is done to protect users and the platform and to ensure the continuity of services.

27. Regulatory Compliance
Motmaina is committed to complying with laws and regulations related to data protection and privacy, including those applicable to the nature of the services provided, and strives to apply best practices in data management and information security.

28. Intellectual Property Rights
All intellectual property rights related to the website, app, content, designs, logos, and software belong to Motmaina or to the owning entities that have licensed them to it.
No part of the content may be copied, reproduced, distributed, or exploited without obtaining prior written consent, except within the limits permitted by law.

29. Security Incidents
In the event of a security incident that may affect personal data, Motmaina will take appropriate measures, which may include:
• Containing the incident and limiting its effects.
• Investigating its causes.
• Restoring systems and services.
• Notifying the competent authorities if required.
• Notifying affected users when appropriate or legally required.

30. Disclaimer
Motmaina makes reasonable efforts to protect personal data; however, the absolute security of any system operating over the internet cannot be guaranteed.
Motmaina is not responsible for any damages resulting from:
• The user's use of insecure devices or networks.
• Sharing login credentials with others.
• Negligence in protecting the account.
• Events beyond control that cannot be avoided despite taking appropriate measures.

31. External Links
The website or app may contain links to websites or services belonging to third parties.
Motmaina is not responsible for the privacy policies or content of those websites, and the user is advised to review their privacy policies before using them.

32. Amendments to the Privacy Policy
Motmaina may amend this policy at any time in line with technical developments, regulatory requirements, or service development.
The updated version will be published on the website or app with the last modified date updated.
The user's continued use of the services after the amendments are published is considered acceptance of the updated version of the privacy policy.

33. Applicable Law and Dispute Resolution
This policy is governed by and interpreted in accordance with the laws and regulations applicable in the country in which the service is provided.
In the event of any dispute related to the privacy policy, efforts will be made to resolve it amicably, and if that is not possible, the competent judicial authority shall have jurisdiction in accordance with applicable regulations.

34. Contact Us
If you have any inquiries, comments, or requests related to the privacy policy or your personal data, or if you wish to exercise any of your rights, you can contact us via:
Email:
[email protected]
We are committed to responding to requests within a period not exceeding 30 days from the date of receipt, taking into account regulatory requirements and the nature of the request.

35. Acceptance of the Privacy Policy
By using the Motmaina website or app, you acknowledge the following:
• That you have read the entire privacy policy.
• That you understand how your personal data is collected, used, and processed.
• That you agree to the processing of your data as stated in this policy.
• That you agree to be contacted regarding services, the account, or regulatory requirements.
• That you are responsible for the accuracy of the information you provide.
• That you agree to comply with all laws and terms related to the use of Motmaina's services.

36. Motmaina's Commitment
Motmaina believes that user privacy and data confidentiality are the foundation of trust, and therefore commits to the following:
• Respecting the privacy of all users.
• Collecting the minimum data necessary to provide the service.
• Using data only for legitimate and declared purposes.
• Applying the highest standards of information security and confidentiality.
• Continuously reviewing and updating security procedures.
• Enabling users to exercise their rights related to their personal data.
• Handling all health and psychological data with the utmost confidentiality and professionalism.
• Not selling or sharing personal data for commercial purposes without explicit consent or a legal basis.
• Continuously working to develop systems and procedures to achieve the highest levels of protection and compliance with applicable laws and regulations.

Thank you for your trust in Motmaina. We continuously work to protect your data and provide safe and reliable services that preserve your privacy and the confidentiality of your information.